March 31st, 2020 at 12:23 PM
AT&T tried to send me to collections on a prepaid account today. They are not supposed to do that. No idea why they thought they could try that.
They said there was an issue with my payment going through and the check bounced, on autopay. They NEVER notified me of this ever. Not once. I never heard about it. My phone apparently was on a whole month after that. My phone stopped working a couple days ago, and they wouldn't let me renew it would speaking to their "collections" department. They charged me two fees totalling $50 on top of the regular service.
They should have waived that being that they never notified me of anything. Gotta love customer service. I got it back online, but that was a frustrating experience.
The whole point of using prepaid is to avoid situations like this.
They said there was an issue with my payment going through and the check bounced, on autopay. They NEVER notified me of this ever. Not once. I never heard about it. My phone apparently was on a whole month after that. My phone stopped working a couple days ago, and they wouldn't let me renew it would speaking to their "collections" department. They charged me two fees totalling $50 on top of the regular service.
They should have waived that being that they never notified me of anything. Gotta love customer service. I got it back online, but that was a frustrating experience.
The whole point of using prepaid is to avoid situations like this.
