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They have to be one of the most frustrating places ever. And their response to downtime is always (back when the support forum was up and just the forums were down) was either "We're working on it" or "We're not reporting any problems" - I'm sorry but several weeks of downtime is unacceptable. And how they can ask for too much, oi. They have (or shouldn't have) any goodwill anymore, so yea... I'd certainly never recommend them.

TC: you really don't. Most frustrating thing ever. They don't even let you edit the CSS. In hindsight it may have been a mistake ever moving to them. But it did lead us to our current host, which has been just plain stunning.