June 10th, 2018 at 4:50 PM
(June 10th, 2018 at 4:43 PM)Guardian Wrote:(June 10th, 2018 at 4:29 PM)SpookyZalost Wrote: no, usually we have maybe 2 or 3 emails leftover to respond to (HD tickets), go over the tech dispatches to see if they need updates, and answer the occasional Helpdesk call from overseas, I work 10 hours shifts so it's fairly laid back...
but last week I was spending 4 hours each night following up on the nearly 30 emails that came in which nobody could respond to due to the high call volume across 1st and 2nd shifts.
I see. My day shift's have never been good. My night shifts have always been the cleanup crew so the day shift can even function the next day.
luckilly on wednesday the last of my 4 day 10 hour shift week they'd managed to catch up and not be as bad off, but it is nice working for a couple government agencies rather than something like microsoft or turbotax or one of those for that reason.