[Guardian]

no, usually we have maybe 2 or 3 emails leftover to respond to (HD tickets), go over the tech dispatches to see if they need updates, and answer the occasional Helpdesk call from overseas, I work 10 hours shifts so it's fairly laid back...

but last week I was spending 4 hours each night following up on the nearly 30 emails that came in which nobody could respond to due to the high call volume across 1st and 2nd shifts.

I see. My day shift's have never been good. My night shifts have always been the cleanup crew so the day shift can even function the next day.