[SpookyZalost]

for me last week was insane, we were so overwhelmed us night shift guys had to pick up the slack and finish the day crew's work, was kinda crazy.

That's not an every week sort of thing?

It was for me.

no, usually we have maybe 2 or 3 emails leftover to respond to (HD tickets), go over the tech dispatches to see if they need updates, and answer the occasional Helpdesk call from overseas, I work 10 hours shifts so it's fairly laid back...

but last week I was spending 4 hours each night following up on the nearly 30 emails that came in which nobody could respond to due to the high call volume across 1st and 2nd shifts.