September 15th, 2021 at 11:17 PM
Hello everyone,
We've made a lot of changes to try to mitigate some of this. One of the biggest causes of our issues was related to email problems on the server, which was caused by Gmail blacklisting DigitalOcean intermittantly as a host. This meant that some users were completely unable to receive email, and we had disabled email verifications to prevent people from being unable to register.
This blacklist was handled by a company called UCEProtect, which was, by nearly every definition, an extortion service. Gmail, for whatever reason, uses them to decide which emails to block, and a lot of users have had issues with certain hosts as a result. UCEProtect had decided to blacklist one of the largest webhosts on the planet and wanted us to pay them to remove Makestation's IP from their blacklist. This was completely unjustified, as our sole reason for being blacklisted was that we were hosting on DigitalOcean, which hosts hundreds of thousands of other websites around the world. Needless to say, we weren't going to respond to their extortion attempt.
We've fixed this by simply using a third party mail service, which will prevent us from having any problems in the future. This has allowed us to set up the registration forms properly, which will help reduce the spam significantly. We've made a number of other adjustments such as security question and captcha adjustments as well.
We have much bigger changes coming in a few weeks, so stay tuned! In the meantime, we will keep an eye on spam and continue to make adjustments as necessary.
We've made a lot of changes to try to mitigate some of this. One of the biggest causes of our issues was related to email problems on the server, which was caused by Gmail blacklisting DigitalOcean intermittantly as a host. This meant that some users were completely unable to receive email, and we had disabled email verifications to prevent people from being unable to register.
This blacklist was handled by a company called UCEProtect, which was, by nearly every definition, an extortion service. Gmail, for whatever reason, uses them to decide which emails to block, and a lot of users have had issues with certain hosts as a result. UCEProtect had decided to blacklist one of the largest webhosts on the planet and wanted us to pay them to remove Makestation's IP from their blacklist. This was completely unjustified, as our sole reason for being blacklisted was that we were hosting on DigitalOcean, which hosts hundreds of thousands of other websites around the world. Needless to say, we weren't going to respond to their extortion attempt.
We've fixed this by simply using a third party mail service, which will prevent us from having any problems in the future. This has allowed us to set up the registration forms properly, which will help reduce the spam significantly. We've made a number of other adjustments such as security question and captcha adjustments as well.
We have much bigger changes coming in a few weeks, so stay tuned! In the meantime, we will keep an eye on spam and continue to make adjustments as necessary.